Refund and Cancellation Policy

Effective Date: 04/06/2026 Last Updated: 28/08/2026

This Refund and Cancellation Policy applies to all purchases made on VITRIKART (https://www.vitrikart.com/), the e-commerce platform owned and operated by VITRIMED Solutions LLP ("VITRIMED", "VITRIKART", "we", "us", "our"), LLPIN: ACY-5483, registered office at Peroorkada, Thiruvananthapuram, Kerala, India.

This Policy is intended to be read alongside our [Terms and Conditions] and [Privacy Policy].

1. Order Cancellation

1.1 Cancellation by Customer

• Orders may be cancelled by the customer only before the order has been dispatched.
• To request a cancellation, please contact us at support@vitrikart.com with your order number, quoting the reason for cancellation.
• Once an order has been shipped/dispatched, it cannot be cancelled. You may instead raise a return request upon delivery, subject to Section 2 below.

1.2 Cancellation by VITRIKART

We reserve the right to cancel an order at our discretion in circumstances including but not limited to: - Unavailability or stock-out of the ordered product - Errors in product pricing or description on the Website - Suspected fraudulent, unauthorized, or duplicate transactions - Inability to deliver to the address provided - Failure to verify payment or customer details

In such cases, if payment has already been made, a full refund will be initiated as per Section 3 below.

2. Returns

2.1 Eligibility for Returns

Returns will be accepted only in the following circumstances: - The product delivered is damaged, defective, or not working as intended - The product delivered is materially different from what was ordered (wrong item, wrong variant, incorrect quantity) - The product is missing parts/accessories that were listed as included

Return requests must be raised within 7 days of the delivery date, along with photographic/video evidence of the issue where applicable.

2.2 Non-Returnable Items

Given the nature of our product range (dental disposables and consumables), the following categories are generally not eligible for return once delivered, except where the item itself is defective or incorrect as received: - Products that have been opened, unsealed, or used - Disposable/single-use dental consumables (e.g., bibs, disposable clinical items) once the packaging seal is broken - Products explicitly marked as "non-returnable" on the product page at the time of purchase - Products purchased under a clearance/final-sale promotion, where indicated

2.3 Return Process

1. Contact us at support@vitrikart.com within the eligible window with your order number and reason for return.
2. Our team will review the request and may ask for supporting evidence (photos/videos of the product/packaging).
3. If approved, we will arrange for a reverse pickup (where serviceable) or request you to ship the item back, as applicable.
4. Products must be returned in their original packaging along with invoice/proof of purchase.

3. Refunds

3.1 Refund Processing

• All payments on VITRIKART are collected through our payment gateway partner, Easebuzz Pvt Ltd.
• Approved refunds will be processed back to the original payment method used at checkout (card, UPI, net banking, or wallet, as applicable), via Easebuzz.
• Refunds will be initiated within 7 business days of the return being approved / cancellation being confirmed.
• Once initiated, the actual credit to your account may take additional time, depending on your bank or payment provider's processing timelines. VITRIKART and Easebuzz are not responsible for delays caused by banks or card networks beyond this point.

3.2 Partial Refunds

Where only part of an order is cancelled, returned, or found ineligible, a partial refund corresponding to the eligible items will be processed, minus any applicable shipping/handling charges already incurred (unless the return is due to our error or a defective/incorrect product).

3.3 Failed/Duplicate Transactions

If an amount has been debited from your account due to a failed or duplicate transaction but no order was confirmed on VITRIKART, please contact us at support@vitrikart.com with the transaction reference number and payment proof. Such amounts will be verified with Easebuzz and refunded to the original payment method within 7 business days of confirmation.

4. Shipping and Handling Charges

• Shipping/handling charges, where applicable, are generally non-refundable, except in cases where the return is due to a defective, damaged, or incorrect product sent by us.

5. Exchanges

We currently do not offer direct product exchanges. If you wish to receive a different product or variant, please initiate a return (subject to eligibility under Section 2) and place a new order separately.

6. Contact Us

For cancellations, returns, or refund-related queries, please reach out to:

For any questions or concerns regarding these Terms and Conditions, please contact:

VITRIMED Solutions LLP, Peroorkada, Thiruvananthapuram, Kerala, India.
Email: support@vitrikart.com Support Hours: Mon–Fri, 10 AM – 5 PM