Privacy Policy

Effective Date: 04/08/2026 Last Updated: 04/08/2026

This Privacy Policy describes how VITRIMED Solutions LLP ("VITRIMED", "VITRIKART", "we", "us", or "our"), the operator of the website https://www.vitrikart.com/ ("Website" or "Platform"), collects, uses, discloses, and protects the personal information of visitors and customers ("you", "your") who access or use the Website.

By accessing or using VITRIKART, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Website.

1. About Us

VITRIKART is an e-commerce platform owned and operated by VITRIMED Solutions LLP, a Limited Liability Partnership registered under the LLP Act, 2008 (LLPIN: ACY-5483), having its registered office at Peroorkada, Thiruvananthapuram, Kerala, India.

2. Information We Collect

We may collect the following categories of information when you use our Website:

2.1 Information You Provide Directly

Full name
Email address
Mobile/phone number
Billing and shipping address
GSTIN (for business/clinic purchases, where applicable)
Account login credentials (username and password)
Order details and purchase history
Communications you send us (support queries, feedback, complaints)

2.2 Payment Information

When you make a payment on VITRIKART, your payment is processed through our authorized payment gateway partner, Easebuzz Pvt Ltd. We do not store your card numbers, CVV, UPI PIN, net banking credentials, or other sensitive payment credentials on our servers. These details are collected and processed directly and securely by Easebuzz in compliance with applicable RBI and PCI-DSS guidelines.

We may retain limited transaction metadata (such as order ID, payment status, amount, and transaction reference number) for order fulfilment, accounting, and grievance-redressal purposes.

2.3 Automatically Collected Information

IP address
Browser type and version
Device information
Pages visited, time spent, and browsing behaviour on the Website
Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use the information collected for purposes including:

Processing and fulfilling your orders
Facilitating payment transactions through Easebuzz
Creating and managing your account
Communicating with you regarding orders, shipments, offers, and support
Improving our Website, products, and services
Complying with legal, tax, and regulatory obligations (including GST invoicing)
Preventing fraud, unauthorized transactions, and misuse of the Platform
Sending promotional communications (only where you have opted in; you may opt out at any time)

4. Sharing and Disclosure of Information

We do not sell your personal information to third parties. We may share your information with:

Payment gateway partner (Easebuzz Pvt Ltd) — solely to process payments for your purchases on VITRIKART
Logistics and courier partners — to enable delivery of your orders
Accounting/invoicing service providers — for GST-compliant billing
Government or regulatory authorities — where required under applicable law, court order, or government request
Professional advisors (auditors, legal counsel) — on a need-to-know basis

All third parties with whom information is shared are contractually or legally obligated to maintain confidentiality and use the data only for the specified purpose.

5. Data Storage and Security

We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our Website is hosted on the Zoho Commerce platform, which maintains its own industry-standard security and data protection practices.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Policy, comply with legal and tax obligations (including retention periods mandated under GST and other applicable laws), resolve disputes, and enforce our agreements.

7. Cookies

VITRIKART uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze Website traffic. You can control or disable cookies through your browser settings; however, doing so may affect certain features of the Website.

8. Your Rights

Subject to applicable law, you may: - Request access to the personal information we hold about you - Request correction of inaccurate or incomplete information - Request deletion of your account and associated personal information (subject to statutory retention requirements, e.g., invoices under GST law) - Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the details in Section 11.

9. Children's Privacy

VITRIKART is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us information, please contact us so we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of the Website after such changes constitutes acceptance of the revised Policy.

11. Grievance Officer / Contact Us

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are : Anil Kumar, VITRIMED Solutions LLP, Peroorkada, Thiruvananthapuram, Kerala, India.
Email : support@vitrikart.com | Phone: 62353559979

For any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal data, please write to us at the above contact details.