Payment Policy

Effective Date:15/08/2026 Last Updated:15/08/2026

This Payment Policy applies to all purchases made on VITRIKART (https://www.vitrikart.com/), the e-commerce platform owned and operated by VITRIMED Solutions LLP ("VITRIMED", "VITRIKART", "we", "us", "our"), LLPIN: ACY-5483, registered office at Peroorkada, Thiruvananthapuram, Kerala, India.

This Policy is intended to be read alongside our [Terms and Conditions], [Privacy Policy], and [Refund and Cancellation Policy].

1. Accepted Payment Methods

VITRIKART accepts payments through the following modes, made available via our payment gateway partner:

• Credit and debit cards (Visa, Mastercard, RuPay, and other major networks as supported)
• UPI (Unified Payments Interface)
• Net banking
• Digital wallets, where supported

Available payment methods may vary depending on order value, customer account type (individual, clinic, or dealer/distributor), and gateway availability at the time of checkout.

2. Payment Gateway and Processing

All payments on VITRIKART are processed securely through our authorized payment gateway partner, Easebuzz Pvt Ltd.

• VITRIKART does not collect or store your card numbers, CVV, UPI PIN, net banking credentials, or other sensitive payment credentials on our servers.
• All sensitive payment data is collected and processed directly by Easebuzz in compliance with applicable Reserve Bank of India (RBI) guidelines and PCI-DSS (Payment Card Industry Data Security Standard) requirements.
• By making a payment on VITRIKART, you agree to be bound by Easebuzz's applicable terms of service for payment processing, in addition to these Terms.

3. Currency and Pricing

• All prices displayed on VITRIKART are listed in Indian Rupees (INR).
• Prices are inclusive or exclusive of applicable GST as indicated at checkout, and the final payable amount (including GST, shipping, and any other applicable charges) will be clearly displayed before you confirm payment.
• We reserve the right to correct pricing errors at any time, including after an order has been placed, and will notify you before processing payment in such cases.

4. Order Confirmation and Payment Authorization

• An order is considered confirmed only after successful payment authorization and receipt of payment confirmation from Easebuzz.
• In the event your payment is successful but the order confirmation is delayed or not received, please contact us with your transaction reference number for verification before attempting the payment again, to avoid duplicate charges.
• VITRIKART reserves the right to withhold order confirmation or dispatch pending verification of payment, particularly for high-value or first-time orders.

5. Failed and Declined Transactions

Transactions may fail or be declined due to reasons including but not limited to:

• Insufficient funds or credit limit
• Incorrect card, UPI, or net banking details entered
• Bank or network-side technical issues
• Transaction timeouts or session expiry
• Fraud-prevention holds placed by your bank or Easebuzz

If your payment fails, no order will be confirmed, and any amount debited due to a failed transaction will be handled as per Section 6 below. VITRIKART is not responsible for transaction failures caused by your bank, card network, or internet connectivity.

6. Duplicate or Erroneous Debits

If an amount is debited from your account due to a failed, duplicate, or erroneous transaction, but no corresponding order is confirmed on VITRIKART:

1. Contact us at [insert email/phone] with your transaction reference number, payment proof, and the date/time of the transaction.
2. We will verify the transaction with Easebuzz.
3. Once verified, the debited amount will be refunded to your original payment method within the timeframe specified in our Refund and Cancellation Policy.

7. Payment Security and Fraud Prevention

• VITRIKART and Easebuzz employ industry-standard encryption and fraud-detection measures to protect your payment information during transmission and processing.
• We reserve the right to cancel or hold any order for verification if a transaction is flagged as potentially fraudulent, unauthorized, or suspicious.
• You are responsible for ensuring that the payment method used belongs to you or that you are authorized to use it. VITRIKART reserves the right to refuse or reverse any order where unauthorized use of a payment method is suspected or confirmed.

8. GST Invoicing

A GST-compliant tax invoice will be generated for every successful order and made available to you [via email / your account dashboard]. Business, clinic, and dealer customers wishing to have their GSTIN reflected on the invoice must provide accurate GSTIN details at the time of order placement or account setup.

9. Doctor, Clinic Accounts

Doctor, or Clinic accounts on VITRIKART may be eligible for tiered pricing based on account type and plans availed, as configured at our discretion. Any credit terms, if extended to specific business accounts outside standard checkout payment, will be governed by a separate agreement between VITRIMED Solutions LLP and the relevant business customer, and are not covered under this Policy.

10. Refunds

All refunds arising from cancellations, returns, or failed/duplicate transactions are processed to the original payment method via Easebuzz, in accordance with our Refund and Cancellation Policy. Please refer to that Policy for refund timelines and eligibility.

11. Payment Disputes and Chargebacks

If you believe a payment was processed incorrectly or without authorization, please contact us directly at the details below before initiating a chargeback with your bank or card issuer, so that we may investigate and resolve the matter. Raising a dispute directly with us allows for faster resolution than a bank-initiated chargeback process.

12. Changes to This Policy

We may update this Payment Policy from time to time to reflect changes in our payment processes, gateway partners, or applicable law. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of the Website after such changes constitutes acceptance of the revised Policy.

13. Contact Us

For any questions, concerns, or issues relating to payments on VITRIKART, please contact:

VITRIMED Solutions LLP, Peroorkada, Thiruvananthapuram, Kerala, India.
Email: support@vitrikart.com | Phone: 6235359979

(Note: Please fill in the effective date, contact email/phone placeholders, and confirm the correct grievance/support phone number — a discrepancy was found between the number listed in the Privacy Policy and the Terms and Conditions — before publishing.)